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Kenya's Largest International Airport

Jomo Kenyatta International Airport (JKIA) Guide 2026

Welcome to the ultimate guide to Jomo Kenyatta International Airport (NBO), Kenya's busiest international gateway. Discover terminals, airlines, airport transfers, taxi fares, lounges, hotels, restaurants, parking, visa information and everything you need before arriving or departing from Nairobi.

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NBO
Airport Code
24/7
Airport Operations
50+
International Destinations
40+
Airlines
8M+
Annual Passengers
6
Passenger Terminals
Airport Snapshot

Everything You Need Before Landing at JKIA

Jomo Kenyatta International Airport (JKIA) is the largest and busiest airport in Kenya and one of Africa's leading aviation hubs. Located approximately 15 kilometres southeast of Nairobi's Central Business District, JKIA serves millions of passengers every year and connects Kenya to destinations across Africa, Europe, the Middle East, Asia, and North America. Whether you're arriving for business, a safari, a conference, or a family holiday, this comprehensive guide covers airport terminals, immigration, baggage claim, airport transfers, taxi fares, hotels, lounges, restaurants, shopping, security, parking, airlines, and expert travel tips to help make your journey through Nairobi smooth and stress-free.

East Africa's Aviation Hub

Why Jomo Kenyatta International Airport Matters

Jomo Kenyatta International Airport (JKIA), commonly identified by its airport code NBO, is Kenya's primary international airport and one of Africa's busiest aviation gateways. Located approximately 15 kilometres southeast of Nairobi's Central Business District, JKIA serves as the country's largest passenger and cargo airport while acting as a strategic connection between Africa, Europe, the Middle East, Asia and North America.

Every year, millions of travellers pass through JKIA on business trips, safari holidays, diplomatic visits, humanitarian missions and international conferences. The airport is also the main hub for Kenya Airways, making Nairobi one of Africa's most important transit cities.

Whether you are arriving for your first visit to Kenya or connecting to another destination, understanding how JKIA operates can save valuable time, reduce stress and help you avoid common airport scams while ensuring a smooth transfer to your hotel or destination.

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Global Connections

Direct and connecting flights to Africa, Europe, Asia, the Middle East and North America.

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Major Airline Hub

Home to Kenya Airways together with dozens of international airlines serving Nairobi every day.

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Safari Gateway

Most visitors travelling to the Masai Mara, Amboseli, Samburu and other national parks begin their journey here.

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Business Centre

The main arrival airport for conferences, NGOs, embassies and multinational companies operating in East Africa.

Quick Facts

Jomo Kenyatta International Airport At A Glance

Everything you should know before arriving at Kenya's busiest airport.

Official Name Jomo Kenyatta International Airport
Airport Code NBO
IATA Code NBO
ICAO Code HKJK
Location Embakasi, Nairobi County, Kenya
Distance From Nairobi CBD Approximately 15 km
Time Zone East Africa Time (UTC +3)
Airport Status Open 24 Hours
Main Hub Kenya Airways
Passenger Terminals Terminal 1A, 1B, 1C, 1D, 1E and Terminal 2
Runways 2
Annual Passengers More than 8 million
Airport History

The Story of Jomo Kenyatta International Airport

Jomo Kenyatta International Airport has evolved from a small regional airfield into East Africa's busiest aviation hub. Today, it welcomes millions of travellers every year and serves as Kenya's gateway to the world.

1958

Embakasi Airport Opens

Before becoming JKIA, Nairobi's main airport was known as Embakasi Airport. It was constructed during the late colonial period to support increasing international air traffic into East Africa.

1963

Kenya Gains Independence

Following independence, Nairobi became the country's principal aviation gateway, welcoming diplomats, investors, tourists and international airlines into the newly independent Republic of Kenya.

1978

Renamed Jomo Kenyatta International Airport

The airport was officially renamed Jomo Kenyatta International Airport in honour of Kenya's first President, reflecting its growing importance as the nation's primary international gateway.

2013

Major Terminal Fire

A significant fire damaged part of the airport, temporarily disrupting passenger operations. Airport authorities quickly introduced temporary facilities while reconstruction and modernization efforts accelerated.

Today

East Africa's Aviation Gateway

Today, JKIA serves millions of passengers annually, hosts dozens of international airlines, and connects Kenya to destinations across Africa, Europe, Asia, the Middle East and North America. Continuous modernization projects continue improving passenger experience, airport security and transport connectivity.

Airport Statistics

JKIA By The Numbers

Jomo Kenyatta International Airport is the busiest airport in Kenya and one of Africa's most important aviation hubs. Every day, thousands of passengers, cargo aircraft and international airlines rely on JKIA to connect East Africa with the rest of the world.

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8M+

Annual Passengers

🌍

70+

Global Destinations

🏢

40+

Airlines

🕒

24/7

Airport Operations

🛫

1,500+

Aircraft Movements Every Week

🛬

2

Runways

🏢

6

Passenger Terminals

📍

15 KM

From Nairobi CBD

Why JKIA?

Why Millions Of Travellers Choose JKIA Every Year

🌍

Global Connections

JKIA connects Nairobi with major cities across Africa, Europe, Asia, the Middle East and North America, making it one of the continent's most important international gateways.

🦁

Safari Gateway

Almost every traveller heading to the Masai Mara, Amboseli, Tsavo, Samburu, Lake Nakuru or Mount Kenya starts their journey through JKIA.

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Business Hub

The airport serves diplomats, multinational companies, NGOs, government officials and conference delegates travelling to Nairobi throughout the year.

Terminal Guide

Explore Every JKIA Terminal

Jomo Kenyatta International Airport is divided into several passenger terminals, each serving different airlines and flight operations. Understanding which terminal your flight uses can save valuable time and help ensure a smoother airport experience.

JKIA Terminal 1A
Terminal 1A

International Departures

Terminal 1A is JKIA's flagship international terminal and serves many long-haul international departures. It features modern check-in facilities, immigration, airline lounges, duty-free shopping and restaurants.

Facilities

  • ✓ Immigration
  • ✓ Duty Free
  • ✓ Restaurants
  • ✓ Lounges

Popular Airlines

  • Kenya Airways
  • KLM
  • Air France
JKIA Terminal 1B
Terminal 1B

International Flights

Terminal 1B supports several international airlines operating to destinations across Africa, Europe and the Middle East. Passengers will find check-in counters, security screening and passenger waiting areas.

Facilities

  • ✓ Check-in
  • ✓ Immigration
  • ✓ Shops
  • ✓ Cafés

Airlines

  • International Carriers
  • Regional Airlines

Terminal Comparison

Quickly compare the main passenger terminals at JKIA.

Terminal Flights Lounges Restaurants Duty Free Accessibility
1A International ✓ ✓ ✓ Excellent
1B International Limited ✓ ✓ Very Good
1C International ✓ ✓ ✓ Excellent
1D Domestic No ✓ No Good
1E International ✓ ✓ ✓ Excellent
2 Regional Limited ✓ No Good
Arrival Guide

What Happens When You Land At JKIA?

If it's your first time flying into Nairobi, don't worry. Here's exactly what happens after your aircraft touches down at Jomo Kenyatta International Airport. Follow this simple step-by-step guide to move through the airport confidently and reach your destination without stress.

1

Your Aircraft Lands

After landing, your aircraft will taxi to its assigned gate or parking stand. Depending on your airline and terminal, passengers either disembark directly through an air bridge or are transferred by airport shuttle buses to the terminal building.

2

Immigration Control

International passengers proceed to immigration where officers verify passports, visas or Electronic Travel Authorisation (eTA), and other travel documents. Keep your passport and required travel paperwork ready before joining the immigration queue.

3

Collect Your Luggage

After immigration, follow the overhead signs to the baggage reclaim area. Electronic display screens indicate which carousel is assigned to your arriving flight. If your baggage does not arrive, report it immediately to your airline's baggage service desk before leaving the arrivals area.

4

Customs Inspection

Passengers pass through customs after collecting luggage. Most travellers with standard personal belongings complete this process quickly, while passengers carrying restricted or declarable goods may undergo additional inspection.

5

Enter The Arrivals Hall

Once you exit customs, you'll enter the public arrivals hall where you'll find airport transfer drivers, hotel representatives, family members, mobile network providers, currency exchange services, ATMs, cafés and airport information desks.

Airport Transfers

Getting From JKIA To Your Destination

After collecting your luggage, the next step is reaching your hotel, business meeting or safari destination. Jomo Kenyatta International Airport is well connected to Nairobi and many towns across Kenya through private airport transfers, taxis, ride-hailing services, hotel shuttles and public transport. Choosing the right option depends on your destination, budget, arrival time and luggage.

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Nairobi CBD

  • Distance: 18 km
  • Typical Journey: 25–60 minutes
  • Best Option: Private Airport Transfer
  • Starting Fare: From $35

Ideal for business travellers, government offices and hotels located in the city centre.

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🏨

Westlands

  • Distance: 22 km
  • Typical Journey: 35–70 minutes
  • Best Option: Airport Taxi
  • Starting Fare: From $35

Popular with tourists, expatriates, shopping centres and luxury hotels.

Book Transfer
🦒

Karen

  • Distance: 24 km
  • Typical Journey: 35–65 minutes
  • Best Option: Private Transfer
  • Starting Fare: From $40

Perfect for visitors heading to Giraffe Centre, Karen Blixen Museum and luxury lodges.

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Airlines

Airlines Operating At JKIA

Jomo Kenyatta International Airport serves as East Africa's leading aviation hub, welcoming dozens of international, regional and domestic airlines every day. Whether you're travelling for business, leisure or connecting to another destination, you'll find extensive flight options linking Nairobi with cities across Africa, Europe, Asia, the Middle East and beyond.

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Kenya Airways

Kenya's national carrier connecting Nairobi with destinations throughout Africa, Europe, Asia and the Middle East.

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Emirates

Daily services connecting Nairobi with Dubai and worldwide destinations.

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Qatar Airways

Links Nairobi to Doha and hundreds of global destinations.

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Turkish Airlines

Connects Kenya with Istanbul and Europe.

Airport Services

Everything Available Inside JKIA

Whether you're arriving, departing or connecting through Nairobi, JKIA offers a wide range of passenger services designed to make your journey comfortable. From airport lounges and restaurants to currency exchange, ATMs, SIM cards and free Wi-Fi, here's everything you can expect inside Kenya's busiest airport.

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Free Wi-Fi

Stay connected throughout the airport using complimentary wireless internet available in passenger areas.

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Currency Exchange

Licensed foreign exchange counters provide major international currencies for arriving and departing passengers.

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ATMs

Cash withdrawal facilities are available from several local and international banking networks.

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SIM Cards

Purchase local SIM cards and mobile data packages from Kenya's leading mobile operators.

☕

Coffee Shops

Relax with fresh coffee, snacks and pastries before your flight or after arrival.

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Restaurants

Choose from fast food, cafés and full-service restaurants serving local and international cuisine.

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Duty Free Shopping

Browse perfumes, electronics, chocolates, gifts, souvenirs and premium beverages.

💺

Airport Lounges

Premium lounges offer comfortable seating, refreshments, showers, workspaces and relaxation before departure.

Premium Passenger Services

Upgrade your airport experience with additional facilities designed for comfort, convenience and productivity.

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Business Lounges

Enjoy comfortable seating, complimentary refreshments, workstations, charging points and a quieter environment before your flight.

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Showers

Freshen up before a long flight or after arriving in Nairobi, subject to lounge or facility access.

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Charging Stations

Recharge phones, tablets and laptops using charging points available throughout passenger areas.

Airport Hotels

Best Hotels Near JKIA Airport

Whether you're arriving late at night, departing early in the morning or simply have a long layover in Nairobi, staying near Jomo Kenyatta International Airport can save valuable time. The area around JKIA offers everything from luxury business hotels to affordable guesthouses, many providing airport shuttle services, breakfast and 24-hour reception.

Luxury Hotel Near JKIA
⭐⭐⭐⭐⭐

Luxury Hotels

Premium accommodation offering exceptional comfort, executive suites, fine dining and excellent airport accessibility for discerning travellers.

  • ✓ Airport Shuttle Service
  • ✓ Swimming Pool
  • ✓ Fine Dining Restaurants
  • ✓ Spa & Wellness Centre
  • ✓ Conference Facilities
  • ✓ 24-Hour Reception
Business Hotel Near JKIA
⭐⭐⭐⭐

Business Hotels

Ideal for business travellers, conference delegates and professionals requiring fast airport transfers, reliable internet and modern meeting facilities.

  • ✓ High-Speed Wi-Fi
  • ✓ Meeting Rooms
  • ✓ Airport Shuttle
  • ✓ Business Centre
  • ✓ Restaurant & Bar
  • ✓ 24-Hour Check-In
Budget Hotel Near JKIA
⭐⭐⭐

Budget Hotels

Affordable accommodation for travellers seeking clean, secure and comfortable rooms close to Jomo Kenyatta International Airport.

  • ✓ Affordable Rates
  • ✓ Free Wi-Fi
  • ✓ Airport Pickup Available
  • ✓ Breakfast Options
  • ✓ Secure Parking
  • ✓ Friendly Reception
Nairobi Travel Guide

First Time Visiting Nairobi?

Nairobi is one of Africa's most vibrant cities, combining modern business districts, wildlife experiences, cultural attractions and excellent restaurants. Whether you're visiting for business, a safari or a family holiday, knowing what to expect before you arrive will make your trip smoother and more enjoyable.

🦁

Wildlife

Nairobi is one of the few cities in the world where you can see wild animals within a short drive of the central business district. Visitors often include wildlife experiences before continuing to other safari destinations across Kenya.

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Modern City

From luxury hotels and shopping malls to international restaurants and conference centres, Nairobi serves as East Africa's commercial capital.

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Gateway To Kenya

Most international visitors begin their Kenyan adventure in Nairobi before travelling to national parks, beaches and mountain destinations.

Why Choose Us

Why Thousands of Travellers Choose JKIA Transfers

We understand that after a long flight, the last thing you want is uncertainty. Our airport transfer service is designed to make your arrival in Nairobi simple, comfortable and reliable, with professional drivers, fixed prices and real-time flight monitoring.

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Flight Monitoring

We monitor your flight in real time. If your flight arrives early or is delayed, your pickup is automatically adjusted.

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Fixed Prices

No surge pricing, hidden fees or unexpected charges. The price you confirm during booking is the price you pay.

🤝

Meet & Greet

Your driver meets you inside the arrivals hall with a personalised name board and assists with your luggage.

🕒

24/7 Availability

Early morning, late-night or holiday arrivals—we operate around the clock to match your flight schedule.

🚘

Modern Fleet

Choose from sedans, executive cars, SUVs, vans and larger shuttles, all maintained for comfort and safety.

⭐

Trusted Service

Hundreds of travellers rely on our airport transfer service for business trips, holidays, family visits and safari connections.

Ultimate FAQ Centre

Everything You Need To Know About JKIA & Nairobi Airport Transfers

Find answers to hundreds of frequently asked questions about Jomo Kenyatta International Airport (JKIA), airport transfers, visas, immigration, hotels, transport, safety, safari connections and travelling around Nairobi. Browse by category below.

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Airport Information

JKIA terminals, airport facilities, lounges, Wi-Fi, maps, opening hours, airlines and general airport information.

🚖

Airport Transfers

Booking, prices, flight tracking, meet & greet, payment methods, vehicles and airport pickup services.

🛂

Immigration

Passport control, arrival procedures, transit passengers and immigration processing.

🧳

Customs

Duty-free allowances, restricted items, declarations and customs inspections.

📄

Visa & eTA

Kenya Electronic Travel Authorisation (eTA), entry requirements and travel documents.

🏨

Hotels

Airport hotels, accommodation, layovers, hotel transfers and nearby places to stay.

💵

Money

Currency exchange, ATMs, cards, M-PESA, tipping and payment methods.

🛡️

Safety

Airport security, scams, emergency contacts and staying safe in Nairobi.

🌤️

Weather

Climate, rainy seasons, temperatures and the best time to visit Kenya.

🛫

Flights

Arrivals, departures, delays, airlines, connections and flight tracking.

🧳

Luggage

Baggage claim, lost luggage, oversized bags and luggage allowances.

👨‍👩‍👧‍👦

Families

Child seats, travelling with children, babies, strollers and family transfers.

♿

Accessibility

Wheelchair assistance, accessible facilities and passengers with reduced mobility.

💼

Business Travel

Executive transfers, conference venues, UN Gigiri, Westlands and Upper Hill.

🦁

Safaris

Safari transfers, national parks, Wilson Airport and lodge connections.

🛍️

Shopping

Duty-free shopping, malls, souvenirs, supermarkets and local markets.

🚌

Transport

Uber, Bolt, buses, matatus, SGR, taxis, car hire and getting around Nairobi.

Airport Information

Airport Basics & Mobile Internet

Everything you need to know about Jomo Kenyatta International Airport (JKIA), including terminals, airport facilities, Wi-Fi, mobile connectivity and frequently asked questions for arriving and departing passengers.

What does JKIA stand for?
JKIA stands for Jomo Kenyatta International Airport, Kenya's largest and busiest international airport. Located in Nairobi, it serves as the country's primary gateway for international and domestic air travel.
Where is JKIA located?
Jomo Kenyatta International Airport is located approximately 15 kilometres southeast of Nairobi city centre along Airport North Road and Mombasa Road. The airport offers convenient access to Nairobi's business districts, hotels and major attractions.
How far is JKIA from Nairobi CBD?
JKIA is approximately 15 kilometres from Nairobi Central Business District. Travel time normally ranges from 20 to 45 minutes depending on traffic conditions, especially during peak hours along Mombasa Road.
How many terminals does JKIA have?
JKIA operates multiple passenger terminals, including Terminal 1A, 1B, 1C, 1D, 1E and Terminal 2. Different airlines and flight types operate from different terminals, so always confirm your departure terminal before travelling.
Which terminal does Kenya Airways use?
Most Kenya Airways international departures operate from Terminal 1A. Domestic and regional flights may operate from other terminals depending on the destination, so passengers should always verify their boarding information before travelling.
Which terminal handles international flights?
Most international flights operate through Terminal 1A together with several other Terminal 1 sections depending on the airline. Always check your airline confirmation for the correct terminal.
Which terminal handles domestic flights?
Domestic flights are commonly operated from Terminal 1D and Terminal 2, depending on the airline. Always check your airline's departure information before arriving at the airport.
Is JKIA open 24 hours?
Yes. Jomo Kenyatta International Airport operates 24 hours a day throughout the year, serving both scheduled passenger flights and cargo operations.
How busy is JKIA?
JKIA is East Africa's busiest aviation hub, handling millions of passengers every year. Passenger numbers are generally highest during early morning departures, evening arrivals and major holiday seasons.
Is JKIA the largest airport in Kenya?
Yes. Jomo Kenyatta International Airport is Kenya's largest and busiest airport, serving as the country's main international aviation hub.
Can I walk between terminals?
Some terminals are connected by pedestrian walkways, while others may require airport shuttle services depending on operational arrangements. Allow sufficient connection time if transferring between terminals.
Does JKIA have free Wi-Fi?
Yes. Complimentary Wi-Fi is available throughout most passenger areas of JKIA, including departure lounges and arrival halls. Connection quality may vary depending on passenger traffic.
Can I sleep inside JKIA?
Passengers with long layovers may remain inside the airport, although seating suitable for sleeping is limited. Many travellers choose nearby airport hotels for greater comfort during overnight connections.
Is smoking allowed at JKIA?
Smoking is prohibited inside most public areas of the airport. Designated smoking areas may be available in selected locations, subject to airport regulations.
Airport Transfers

JKIA Airport Transfer Questions

Find answers to the most common questions about airport transfers from Jomo Kenyatta International Airport (JKIA), including pricing, booking, payment options, flight delays, meet and greet services, luggage assistance and private transport throughout Nairobi and Kenya.

How much is a taxi from JKIA?
Airport transfer prices depend on your destination and vehicle type. For example, private sedan transfers from JKIA to Nairobi CBD or Westlands start from approximately USD 35. All our fares are fixed before travel, meaning you never pay extra because of traffic, delays or route changes.
Can I pre-book an airport transfer?
Yes. We recommend booking your airport transfer in advance to guarantee vehicle availability and allow us to prepare your driver before your flight arrives.
Do drivers wait if my flight is delayed?
Yes. We monitor your flight in real time. If your aircraft arrives later than scheduled, your driver automatically adjusts the pickup time at no additional charge.
What if my flight arrives early?
Early arrivals are also monitored through live flight tracking. Whenever possible, your driver will adjust accordingly so you don't have to wait unnecessarily.
Can I pay by card?
Yes. We accept major debit and credit cards, making payment convenient for both local and international travellers.
Can I pay in US dollars?
Yes. Payments can be made in US Dollars (USD) or converted into Kenyan Shillings using the agreed booking price where applicable.
Can I pay in Kenyan Shillings?
Absolutely. Kenyan Shillings (KES) are accepted for all airport transfers based on the agreed booking fare.
Can I book for someone else?
Yes. Simply provide the passenger's full name, flight number and destination. The driver will meet them using the booking information you provide.
Do you provide child seats?
Yes. Child seats can be arranged upon request during booking. Please specify the child's age or required seat type in advance.
Can I book a return transfer?
Yes. Return airport transfers can be booked at the same time as your arrival transfer for added convenience and peace of mind.
Can I change my booking?
Yes. Booking details such as pickup time, destination and passenger information can usually be updated before your scheduled transfer.
Can I cancel my booking?
Yes. Cancellation policies may vary depending on the booking type. Contact our support team as early as possible if your travel plans change.
Do you meet passengers inside the arrivals hall?
Yes. Your professional driver will meet you inside the arrivals hall with a personalised name board and escort you to your vehicle.
Will the driver help with my luggage?
Yes. Our drivers assist passengers with loading and unloading luggage to ensure a comfortable and stress-free journey.
How do I identify my driver?
Your driver will be waiting in the arrivals area holding a sign displaying your name. Driver contact details can also be shared before your pickup.
Do you operate at night?
Yes. Our airport transfer service operates 24 hours a day, 7 days a week, including weekends and public holidays.
Do you cover all Nairobi hotels?
Yes. We provide transfers to hotels, apartments, residences, offices and other destinations throughout Nairobi and many locations across Kenya.
Can I book a same-day airport transfer?
Yes. Same-day bookings are accepted subject to vehicle availability. We recommend booking as early as possible, especially during peak travel periods.
Do you provide group transfers?
Yes. We offer spacious vans, minibuses and shuttle vehicles suitable for families, tour groups, conferences and corporate events.
Can I book a luxury vehicle?
Yes. Executive sedans, premium SUVs and luxury chauffeur-driven vehicles are available for business executives, VIP guests, diplomats and travellers seeking a premium airport transfer experience.
Immigration

Immigration & Arrival Questions

Learn what to expect after landing at Jomo Kenyatta International Airport (JKIA), including Kenya's Electronic Travel Authorisation (eTA), passport control, immigration procedures, required travel documents and transit information.

Do I need an eTA to enter Kenya?
Most international travellers require an approved Electronic Travel Authorisation (eTA) before travelling to Kenya. Some nationalities and specific traveller categories may be exempt, so always confirm the latest entry requirements before departure.
How long does immigration take at JKIA?
Immigration clearance usually takes between 20 and 60 minutes, depending on passenger volumes, arrival time, staffing levels and whether multiple international flights arrive simultaneously.
Can I travel using an approved eTA?
Yes. Once your Electronic Travel Authorisation (eTA) has been approved, present it together with your passport and any other requested travel documents upon arrival in Kenya.
What documents should I prepare before immigration?
Keep your passport, approved eTA (where required), return or onward travel ticket, accommodation details and any supporting travel documents readily available before joining the immigration queue.
Do children require travel documents?
Yes. Every child travelling internationally must have valid travel documentation. Depending on nationality and travel circumstances, children may also require an approved eTA and additional documents requested by immigration authorities.
Can I transit through JKIA without entering Kenya?
In many cases, passengers with onward international flights may remain within the international transit area without formally entering Kenya. Eligibility depends on your airline, ticket type and nationality.
What happens if immigration is busy?
During peak arrival periods, passengers may experience longer waiting times. Airport staff manage queues efficiently, and most travellers complete immigration within approximately one hour.
Can I take photographs inside immigration?
Photography is generally not permitted inside immigration and passport control areas. Always follow airport signage and instructions from immigration officers.
What items should I declare to customs?
Travellers should declare goods exceeding duty-free allowances, large amounts of currency where required, commercial merchandise, restricted items and any goods that must legally be declared under Kenyan customs regulations.
How long after landing will I leave the airport?
Most international passengers leave the terminal between 45 and 90 minutes after landing. This includes immigration, baggage collection and customs clearance. Travellers using a pre-booked airport transfer can usually meet their driver immediately after exiting the arrivals hall.
Luggage

Baggage & Luggage Questions

Learn what to expect when collecting your luggage at Jomo Kenyatta International Airport (JKIA), including baggage claim, oversized luggage, sports equipment, delayed bags, lost baggage and how airport transfers handle your luggage.

How many bags can I bring?
The number of bags you may travel with depends on your airline and ticket type. Always check your airline's baggage allowance before departure. When booking an airport transfer, simply let us know how many bags you're travelling with so we can assign the right vehicle.
Can you accommodate oversized baggage?
Yes. Large suitcases, musical instruments, bicycles, surfboards and other oversized luggage can usually be accommodated with a larger vehicle. Please mention oversized baggage when making your booking.
Can I travel with sports equipment?
Absolutely. Golf clubs, diving gear, skis, fishing equipment and other sports equipment can be transported. Inform us during booking so we can provide a vehicle with enough luggage space.
What should I do if my baggage is lost?
If your checked baggage does not arrive, report it immediately to your airline's baggage service desk before leaving the baggage reclaim area. They will open a baggage tracing report and keep you updated on its status.
What happens if my baggage is delayed?
Delayed baggage is usually delivered by your airline once it arrives on a later flight. Before leaving the airport, ensure you have completed all required baggage delay documentation with your airline.
What if my baggage is damaged?
Report damaged luggage to your airline before leaving the arrivals area. Most airlines require passengers to complete a damage report immediately after collection.
Where is baggage claim at JKIA?
After passing through immigration, follow the airport signs directing you to the baggage reclaim hall. Flight information screens display the correct carousel for your arriving flight.
How long does baggage claim take?
Baggage is typically available within 15 to 45 minutes after landing, although waiting times may be longer during peak travel periods or when several international flights arrive at the same time.
Will my airport transfer driver wait while I collect my luggage?
Yes. Our drivers understand that baggage collection and immigration can take time. We monitor your flight and include complimentary waiting time, allowing you to collect your luggage without feeling rushed.
Do airport transfers include luggage?
Yes. Standard luggage is included with every airport transfer. If you're travelling with extra bags, oversized luggage or special equipment, simply let us know when booking so we can provide a suitable vehicle.
Money

Money, Currency & Payment Questions

Everything you need to know about exchanging money, using ATMs, paying for airport transfers, credit cards, M-PESA, forex bureaus and spending money safely after arriving at Jomo Kenyatta International Airport (JKIA).

Should I exchange money at JKIA?
It is usually a good idea to exchange a small amount of money after arriving at JKIA for immediate expenses such as food or transport. Many travellers compare airport exchange rates with banks or forex bureaus in Nairobi before exchanging larger amounts.
Where are the ATMs at JKIA?
ATMs are available throughout the arrivals and departures areas of JKIA. Machines operated by major Kenyan banks allow visitors to withdraw Kenyan Shillings using international debit and credit cards.
Can I withdraw cash at the airport?
Yes. Most international Visa and Mastercard debit cards can be used to withdraw Kenyan Shillings from airport ATMs, subject to your bank's withdrawal limits.
Can I use a Visa card in Kenya?
Yes. Visa cards are widely accepted throughout Nairobi, including hotels, supermarkets, restaurants, shopping centres and many airport services.
Is Mastercard accepted?
Yes. Mastercard is accepted by most hotels, restaurants, shopping malls, airports and many businesses throughout Nairobi.
Is American Express accepted?
American Express is accepted at some hotels and larger businesses but is not as widely accepted as Visa or Mastercard. Carrying an alternative payment method is recommended.
Do airport taxis accept US Dollars?
Many airport transfer companies, including pre-booked private transfers, accept payment in US Dollars (USD). However, Kenyan Shillings remain the official currency, and it's advisable to confirm accepted payment methods before travelling.
Should I tip my airport transfer driver?
Tipping is appreciated but not compulsory. Many travellers choose to tip drivers for excellent service, assistance with luggage or exceptional professionalism.
Can tourists use M-PESA?
Yes. Visitors staying in Kenya for a period of time can access M-PESA after obtaining a compatible Kenyan SIM card and completing the required registration. M-PESA is one of Kenya's most popular payment methods.
Where are the forex bureaus at JKIA?
Licensed foreign exchange bureaus operate within JKIA's arrivals and departures terminals, allowing travellers to exchange major international currencies into Kenyan Shillings before leaving the airport.
SIM Cards

SIM Cards, Mobile Data & Internet

Stay connected after arriving at Jomo Kenyatta International Airport (JKIA). Learn where to buy SIM cards, compare Safaricom and Airtel, find mobile data prices, activate eSIMs, use airport Wi-Fi and choose the best mobile network for your trip to Kenya.

Should I buy a Kenyan SIM card?
If you're staying in Kenya for more than a day or two, buying a local SIM card is usually the most affordable way to access mobile data, make local calls and use services such as M-PESA, ride-hailing apps and online maps.
Which is better: Safaricom or Airtel?
Safaricom offers the widest network coverage across Kenya and is the preferred choice for most visitors, especially those travelling outside Nairobi. Airtel is also a good option with competitive data prices and excellent coverage in major towns and cities.
Can tourists register a Kenyan SIM card?
Yes. International visitors can register a Kenyan SIM card using a valid passport. Registration is completed at authorised mobile network outlets before the SIM card is activated.
Can I buy an eSIM in Kenya?
Yes. Several mobile operators and international providers offer eSIM services for compatible smartphones. This allows travellers to activate mobile data without inserting a physical SIM card.
Where can I buy a SIM card at JKIA?
Safaricom and Airtel have authorised outlets within or near the arrivals area at JKIA, allowing visitors to purchase and register SIM cards shortly after landing.
How much does mobile data cost in Kenya?
Kenya offers some of Africa's most affordable mobile data packages. Prices vary depending on the provider, package size and validity period, with daily, weekly and monthly bundles available for both visitors and residents.
Can I use international roaming in Kenya?
Yes. Most international mobile operators provide roaming services in Kenya. However, roaming charges can be significantly higher than purchasing a local SIM card or eSIM.
Is Wi-Fi available at JKIA?
Yes. Complimentary Wi-Fi is available in many public areas of Jomo Kenyatta International Airport, including departure lounges and arrivals. Connection speeds may vary depending on passenger numbers and network demand.
Hotels

Hotels Near JKIA

Whether you're staying overnight, waiting for a connecting flight or beginning your Kenyan adventure, here's everything you need to know about hotels near Jomo Kenyatta International Airport (JKIA), airport transfers, family accommodation and business hotels.

Which hotels provide airport shuttle services?
Many hotels near JKIA offer scheduled or on-request airport shuttle services. However, shuttle availability, operating hours and fees vary by hotel. Many travellers prefer pre-booked private airport transfers for faster and more reliable transportation.
Are there hotels inside JKIA Airport?
JKIA does not have a full-service hotel located inside the terminal buildings. Most airport hotels are situated a short drive from the airport and are easily reached by taxi or private airport transfer.
Which hotels are within five minutes of JKIA?
Several hotels are located within a few minutes of JKIA, making them convenient for overnight stays, early departures and long layovers. Travel times depend on traffic and the terminal you're using.
Are there luxury hotels near JKIA?
Yes. Nairobi offers several luxury hotels close to JKIA featuring spacious rooms, restaurants, swimming pools, conference facilities, spas and executive lounges suitable for both leisure and business travellers.
Are there budget hotels near the airport?
Yes. Budget hotels, guest houses and affordable lodges are available around JKIA and nearby neighbourhoods, offering economical accommodation for transit passengers and short stays.
Which hotels have conference facilities?
Many four-star and five-star hotels near JKIA provide conference rooms, meeting spaces, business centres and event facilities suitable for corporate travellers, seminars and international conferences.
Are family rooms available near JKIA?
Yes. Many airport hotels offer family rooms, interconnected rooms and larger suites designed for parents travelling with children or larger groups.
Can I walk from JKIA to nearby hotels?
Walking from JKIA to nearby hotels is generally not recommended because of busy roads, airport security areas and limited pedestrian infrastructure. A taxi or pre-booked airport transfer is the safer and more convenient option.
Which hotels offer complimentary breakfast?
Many airport hotels include complimentary breakfast with selected room rates. Breakfast availability depends on the hotel and booking package, so it's worth confirming when making your reservation.
Can my airport transfer take me directly to my hotel?
Yes. Our private airport transfers provide door-to-door service from JKIA directly to hotels, apartments, Airbnb accommodation, conference venues and private residences throughout Nairobi and many destinations across Kenya.
Tourist Guide

Frequently Asked Tourist Questions

Visiting Kenya for the first time? Find answers to common questions about safety, local customs, transportation, wildlife, food, shopping, tipping and planning your stay in Nairobi.

Is Nairobi safe for tourists?
Yes. Millions of visitors safely explore Nairobi every year. Like any major city, remain aware of your surroundings, avoid displaying valuables, use reputable transport and follow local advice, especially at night.
Can I drink tap water in Nairobi?
Visitors are generally advised to drink bottled or properly filtered water rather than untreated tap water. Bottled water is widely available throughout Nairobi.
Can I wear shorts in Kenya?
Yes. Casual clothing, including shorts, is common in tourist areas and during warm weather. When visiting religious sites or rural communities, modest clothing is recommended out of respect for local customs.
What languages do people speak in Kenya?
Kenya has two official languages: English and Swahili. English is widely spoken in hotels, airports, restaurants, tourist attractions and by most professionals.
Can I use Uber in Nairobi?
Yes. Uber operates throughout Nairobi and is commonly used by residents and visitors. Many travellers also choose pre-booked airport transfers for fixed pricing, meet-and-greet service and flight tracking.
Does Bolt operate in Nairobi?
Yes. Bolt is available in Nairobi and serves many popular destinations, including hotels, shopping centres and residential areas.
How much should I tip in Kenya?
Tipping is appreciated but not mandatory. Visitors often tip drivers, hotel staff and restaurant servers for excellent service.
Should I carry cash?
Carrying a small amount of Kenyan Shillings is useful for smaller purchases, while credit cards and mobile payments are accepted by many hotels, restaurants and larger businesses.
When is the best time to visit Kenya?
Kenya is a year-round destination. Many visitors prefer the dry seasons for wildlife viewing and outdoor activities, while the Great Migration attracts travellers during the middle of the year.
How many days should I spend in Nairobi?
Two to four days is enough to explore Nairobi's main attractions, museums, wildlife parks, restaurants and nearby excursions before continuing to Kenya's national parks or coastal destinations.
Which safari is best from Nairobi?
Popular safari destinations include the Maasai Mara, Amboseli National Park, Lake Nakuru National Park, Tsavo National Park and Samburu National Reserve. Each offers unique wildlife experiences and can be reached by road or domestic flight.
What animals can I see in Kenya?
Kenya is famous for the Big Five—lion, leopard, elephant, buffalo and rhinoceros—as well as giraffes, zebras, cheetahs, hippos, crocodiles, wildebeest and hundreds of bird species.
Can I visit Nairobi National Park in one day?
Yes. Nairobi National Park is only a short drive from the city centre and JKIA, making it one of the world's few national parks that can easily be explored on a half-day or full-day safari.
What souvenirs should I buy in Kenya?
Popular souvenirs include Maasai beadwork, handmade carvings, soapstone sculptures, Kenyan coffee, tea, locally crafted jewellery, woven baskets and traditional artwork.
What food should I try in Kenya?
Visitors should try local favourites such as nyama choma (grilled meat), ugali, sukuma wiki, chapati, pilau, samosas, mandazi, fresh tropical fruits and world-famous Kenyan coffee.
Family Travel

Family Travel at JKIA

Travelling with children? Here's everything you need to know about airport transfers, child seats, family-friendly vehicles, baby facilities, accessibility and travelling through Jomo Kenyatta International Airport (JKIA) with your family.

Is JKIA family-friendly for travellers with babies?
Yes. JKIA welcomes thousands of families every year and provides facilities including baby changing rooms, accessible washrooms and family-friendly waiting areas to make travelling with young children easier.
Do you provide child safety seats?
Yes. Child seats, infant seats and booster seats can be provided upon request. Please let us know your child's age and approximate weight when booking so we can prepare the appropriate seat.
Can your vehicles accommodate large family luggage?
Absolutely. We offer spacious SUVs, vans and minibuses suitable for families travelling with multiple suitcases, strollers, baby equipment and oversized luggage.
Can you transport wheelchairs?
Yes. Foldable wheelchairs can usually be accommodated in most vehicles. If you're travelling with a powered wheelchair or mobility equipment, please advise us in advance so we can assign a suitable vehicle.
Can I bring a stroller?
Yes. Strollers and prams are welcome and can be transported at no additional charge in most of our airport transfer vehicles.
Are there family-friendly hotels near JKIA?
Yes. Several hotels near JKIA offer family rooms, children's menus, swimming pools and larger accommodation suitable for parents travelling with children.
Which vehicles are best for families?
Families often choose SUVs, executive vans or minibuses depending on the number of passengers and luggage. We recommend selecting a larger vehicle for maximum comfort on longer journeys.
Does JKIA provide airport assistance for families?
Yes. Airport staff can assist families, elderly passengers and travellers with reduced mobility. If special assistance is required, it should be arranged through your airline before departure.
Are there priority queues for families?
Priority processing may be available in certain situations, particularly for passengers travelling with infants, those requiring special assistance or premium airline passengers. Availability depends on the airline and airport operations.
Are baby changing rooms available at JKIA?
Yes. Baby changing facilities are available in several washrooms throughout JKIA, allowing parents to comfortably care for infants before or after their flight.
Accessibility

Accessibility at JKIA

Jomo Kenyatta International Airport (JKIA) provides a range of accessibility services to support passengers with reduced mobility, visual or hearing impairments, seniors and anyone requiring additional assistance during their journey.

Is JKIA wheelchair accessible?
Yes. JKIA is designed to accommodate passengers using wheelchairs with ramps, lifts, accessible entrances and barrier-free routes throughout most public areas of the airport.
How do I request special assistance?
Special assistance should be requested through your airline at least 24–48 hours before departure whenever possible. Airport staff will then provide support during check-in, security, immigration and boarding.
Are accessible toilets available?
Yes. Accessible restrooms are available throughout JKIA and are designed to accommodate wheelchair users and passengers requiring additional space and mobility support.
Does JKIA provide accessible parking?
Yes. Designated accessible parking spaces are available close to terminal entrances for passengers with valid disability permits or those requiring easier access to the airport.
Are airport buggies available?
Assistance vehicles and airport buggies may be available for passengers with reduced mobility or those requiring help travelling longer distances within the airport. Availability depends on airport operations and airline arrangements.
Is hearing assistance available?
Airport staff are trained to assist passengers with hearing impairments. Visual information displays and airline personnel are also available to help with boarding announcements and travel information.
Is assistance available for visually impaired passengers?
Yes. Passengers with visual impairments can request escort services through their airline. Airport staff can assist from check-in through immigration, security screening and boarding.
Do passengers requiring assistance receive priority boarding?
In most cases, yes. Airlines generally offer priority boarding for passengers with disabilities, reduced mobility, elderly travellers and those requiring additional assistance. Boarding procedures vary slightly between airlines.
Business Travel

Business Travel at JKIA

Flying to Nairobi for business? Whether you're attending meetings, conferences or corporate events, here's everything you need to know about executive airport transfers, business hotels, airport lounges and travelling efficiently from JKIA.

Which hotels near JKIA have conference facilities?
Several hotels near JKIA offer modern conference halls, executive meeting rooms, banquet facilities and business event spaces. These hotels are ideal for seminars, workshops and corporate meetings.
Does JKIA have airport lounges?
Yes. JKIA offers several airport lounges providing comfortable seating, complimentary refreshments, Wi-Fi, charging stations, shower facilities and quiet workspaces for eligible passengers or those purchasing lounge access.
Are meeting rooms available at JKIA?
Meeting facilities are available through selected airport lounges, nearby hotels and business centres around JKIA, making it convenient for corporate travellers with short layovers.
Are business centres available?
Yes. Several airport lounges and business hotels provide business centres equipped with computers, printers, photocopying and office services for travellers.
Can I print documents near JKIA?
Yes. Printing, photocopying and document services are available at selected business centres, hotels and commercial facilities located near the airport.
Is Wi-Fi available at JKIA?
Yes. Complimentary Wi-Fi is available throughout most passenger areas of JKIA, allowing travellers to check emails, attend online meetings and stay connected before their flight.
What's the fastest way to reach Upper Hill from JKIA?
A pre-booked private airport transfer is one of the fastest and most reliable ways to reach Nairobi's Upper Hill business district. Travel times depend on traffic conditions and the time of day.
What's the fastest route from JKIA to Westlands?
Most airport transfers travel via the Nairobi Expressway whenever appropriate to reduce journey times between JKIA and Westlands, depending on traffic and road conditions.
Do you offer executive vehicles?
Yes. Executive sedans, luxury SUVs and premium vans are available for business travellers who require additional comfort, privacy and professional chauffeur service.
Do you provide VIP airport transfers?
Yes. We provide premium VIP airport transfers featuring executive vehicles, professional chauffeurs, meet-and-greet service, flight tracking, luggage assistance and direct transportation to hotels, offices and conference venues across Nairobi.
Safari Travel

Safari Transfers & National Park Questions

Beginning your Kenyan safari after landing at Jomo Kenyatta International Airport (JKIA)? Here are answers to the most common questions about transfers to national parks, safari lodges, Wilson Airport and private safari transportation.

Can I travel directly from JKIA to the Maasai Mara?
Yes. Private road transfers can take you directly from JKIA to the Maasai Mara, or we can transfer you to Wilson Airport for a scheduled domestic safari flight. We also arrange transfers to hotels if you wish to stay overnight before your safari.
Can you transfer me from JKIA to Wilson Airport?
Yes. Wilson Airport is one of our most popular transfer destinations. We monitor your international flight, meet you at arrivals and drive you directly to Wilson Airport for your domestic safari connection.
Can I start my safari immediately after landing?
Absolutely. Many visitors begin their safari directly from JKIA. Depending on your itinerary, you can travel by road to your destination or connect to a domestic flight departing from Wilson Airport.
Can you stop at my hotel before my safari?
Yes. We can collect you from JKIA, take you to your hotel for an overnight stay or rest, and continue with your transfer to Wilson Airport or your safari destination the following day.
Can I store luggage before going on safari?
Yes. Many Nairobi hotels offer luggage storage for guests, and some safari operators also provide luggage storage for excess bags that won't be needed during your safari.
How long does it take to drive from JKIA to Amboseli National Park?
The journey typically takes around 4 to 5 hours, depending on traffic, road conditions and your final lodge location within Amboseli National Park.
How long does it take to drive from JKIA to Naivasha?
The drive from JKIA to Naivasha usually takes approximately 2.5 to 3 hours, depending on traffic and the exact destination around Lake Naivasha.
Can I hire a safari vehicle with a driver?
Yes. Safari vehicles with experienced professional drivers are available for private safaris, family holidays, photographic tours and multi-day trips across Kenya's national parks.
Do safari lodges arrange airport transfers?
Some safari lodges provide airport transfer services, while others recommend trusted transport companies. It's always advisable to confirm transfer arrangements with your lodge before travelling.
Can I combine an airport transfer with sightseeing?
Yes. Many visitors combine their airport transfer with a city tour or visits to attractions such as Nairobi National Park, the Giraffe Centre, David Sheldrick Wildlife Trust, the Karen Blixen Museum and local shopping centres before continuing to their hotel or safari destination.